This page covers refunds for ToolkitPlan Connect purchases only — the WordPress plugin sold on this site. It does not apply to, and does not change, Ydesigners’ general Refund & Returns Policy, which continues to govern web design, development, and other agency work.
1. Try before you buy
The Free tier of ToolkitPlan Connect needs no licence at all — install it, add your own OpenAI key, and use every tool shelf before spending anything. Prefer to see every provider unlocked first? Start the 7-day free trial, which grants full Agency-tier access after a quick phone verification.
2. Read everything before you buy
What each tier unlocks — which AI providers, how many site activations, annual vs. lifetime — is listed in full on the pricing page before you pay.
Your AI provider costs are never included in the licence price. ToolkitPlan Connect is bring-your-own-key: you pay OpenAI, Anthropic, OpenRouter, or Google directly, using your own account, at their rates. That’s separate from anything you pay here.
3. 14-day refund — no questions asked
Ask for a refund within 14 days of the date of purchase, and you’ll get it. No usage cap, no explanation required. This applies equally to annual and lifetime licence purchases, on any tier.
Once the 14-day window has passed, that purchase is final — except for the billing-error corrections in section 5, which apply at any time.
4. Who processes your payment
ToolkitPlan Connect purchases on this site are processed by Razorpay. Approved refunds are issued through Razorpay to your original payment method — we cannot refund to a different card, account, or UPI ID.
5. When we correct a charge automatically
- Billing error. Duplicate charges, wrong plan charged, or a charge after cancellation are refunded in full, always, with no time limit.
- Licence activation problems. If a valid licence fails to activate due to a fault on our side, we’ll fix it or refund it — get in touch.
6. Cancelling a subscription
- Cancel an annual licence any time from your Razorpay subscription management link (sent at purchase) or by asking us to cancel it for you.
- Cancelling stops the next renewal charge. Your licence stays active until the end of the period you’ve already paid for, and the plugin then continues to run under Free-tier terms rather than switching off.
- Lifetime licences have nothing to cancel — they’re a one-time payment with no renewal.
7. Paid support and custom features
Need something beyond a standard plan — a custom tool, an integration, priority handling? That’s available as paid support, scoped and priced with you directly before any work starts. Once custom work is delivered, it isn’t covered by the 14-day window in section 3 — reach out to discuss it first.
8. What we do not refund
- Purchases outside the 14-day window described in section 3.
- Custom or paid-support work already delivered, per section 7.
- AI provider costs you’ve incurred through your own key — those are billed by, and refundable only by, the provider.
- Licences revoked for breach of the ToolkitPlan Connect Terms.
- Repeated refund requests from the same customer across multiple purchases.
9. How to request a refund
- Reach us through the Contact page, from the email address on your order.
- Include your Razorpay payment/order ID, the date of the charge, and one line on what went wrong.
- We reply as soon as possible.
- Approved refunds typically reach your bank or UPI account in 5–7 business days, depending on your provider.
- Any licence attached to a refunded purchase is deactivated at the same time.
10. Your statutory rights
Nothing here limits rights you have under mandatory consumer law where you live.
11. Contact
Billing questions, or anything else about a ToolkitPlan Connect refund, go through our Contact page.